Politique d’expédition

StabiliFlex – Shipping Policy Last Updated: August 6, 2026


Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing takes place Monday through Friday, excluding weekends and public holidays.

Processing may take longer during holidays, promotions, and other busy periods.

Once your order ships, you will receive a confirmation email containing your tracking number.


Shipping Destinations

We currently ship within Canada only.

Additional shipping destinations may be added in the future.


Shipping Cost

We provide free tracked shipping within Canada.

No minimum purchase is required unless otherwise stated during a promotion.


Estimated Delivery Time

After your order ships, estimated delivery is 5–12 business days.

Processing time and delivery time are separate.

Remote locations, severe weather, carrier disruptions, holidays, and busy periods may cause delays.


Order Tracking

Once your package ships, you will receive a tracking number by email.

Tracking information may take 24–72 hours to appear or update.

Please use the tracking link provided to monitor your delivery.


Incorrect Shipping Address

Customers must provide a complete and accurate shipping address during checkout.

Contact us immediately if you notice an error. We may be able to correct the address before processing begins.

Address changes cannot be guaranteed after an order has shipped. Additional shipping charges may apply if the package must be resent due to an incorrect address.


Delayed or Missing Packages

Delivery delays may occur because of weather, carrier disruptions, remote locations, holidays, or other circumstances outside our direct control.

If tracking shows Delivered but you cannot locate your package, check your mailbox, entrances, property, and nearby safe locations.

Contact the carrier and our support team if the package remains missing. We will help investigate the delivery.


Damaged or Defective Orders

Contact us as soon as possible, preferably within 48 hours of delivery, if your order arrives damaged or defective.

Please provide:

  • Your order number

  • Clear photos of the product

  • Clear photos of the packaging

Our support team will review the issue and provide an appropriate solution.


Order Changes and Cancellations

Contact us immediately if you need to change or cancel your order.

We will do our best to assist you before processing begins. Changes and cancellations cannot be guaranteed after an order has been processed or shipped.

Shipped orders must follow our Return & Refund Policy.


Contact Us

For questions about shipping, tracking, or delivery, contact our support team.

Email: info@stabiliflex.com Response time: 24–48 business hours Support hours: Monday to Friday, 9:00 AM to 5:00 PM ET