StabiliFlex™ — Refund & Return Policy

At StabiliFlex™, customer satisfaction matters. If you are not fully satisfied with your purchase, our Customer Care Team is here to assist you.

30‑Day Return Policy

You have 30 days from the date of delivery to request a return.

To qualify for a return, the product must:

• Be unused, unworn, and unwashed

• Be in the same condition as received

• Be returned in its original packaging

• Include proof of purchase

Returns that do not meet these requirements may be declined.

How to Start a Return

Before sending anything back, please contact the StabiliFlex™ Customer Care Team.

Email: info@stabiliflex.com

Include:

• Your order number

• The reason for your return

After reviewing your request, we will provide detailed return instructions and the correct return address.

Do not ship your product before receiving authorization. Unauthorized returns may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs for:

• Change‑of‑mind returns

• Incorrect size selections

• Personal preference issues

If your product is confirmed to be damaged, defective, or incorrect, StabiliFlex™ will provide an appropriate solution and cover reasonable return shipping costs when required.

We strongly recommend using a tracked shipping service. StabiliFlex™ cannot guarantee receipt of returns sent without tracking.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.

Provide:

• Your order number

• A description of the issue

• Clear photos of the product

• Clear photos of the packaging

Our team will review your case and offer an appropriate solution.

Non‑Returnable Items

We cannot accept returns for:

• Products that have been worn, used, washed, altered, or damaged after delivery

• Products without original packaging

• Returns sent without prior authorization

• Gift cards

• Items marked final sale at checkout

These restrictions do not affect any rights you may have under applicable Canadian consumer‑protection laws.

Exchanges

We do not offer direct exchanges.

If you need a different size, color, or side, please request a return for the eligible item. Once approved, you may place a new order on our website.

Order Cancellations

If you need to cancel your order, contact us immediately.

We will do our best to assist before processing begins. Cancellations cannot be guaranteed once an order has been processed or shipped.

Refund Process

Once your return is received and inspected, we will notify you by email.

If approved:

• Your refund will be issued to the original payment method

• Within 10 business days

• Your bank or payment provider may require additional time to display the refund

If more than 15 business days have passed since your refund was approved, please contact us.

Refunds for Bundled Offers

If you return only part of a bundle, your refund may be adjusted based on the regular price of the item you keep.

The final refund amount will be confirmed before processing.

Need Assistance?

Our StabiliFlex™ Customer Care Team is here to help.

Email: info@stabiliflex.com Response time: 24–48 business hours Support hours: Monday to Friday, 9:00 AM – 5:00 PM ET