Dernière mise à jour : 6 août 2026

StabiliFlex™ — Privacy Policy

At StabiliFlex™, we take the protection of your personal information seriously. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your information when you visit our website, place an order, contact us, or use our services.

1. Information We Collect

We may collect information you provide directly, including:

• Name

• Email address

• Phone number

• Billing and shipping addresses

• Order history

• Product preferences

• Customer service communications

• Information submitted through forms, reviews, or newsletters

Payment information is securely processed by Shopify and approved payment providers. StabiliFlex™ does not store your full payment card number.

When you visit our website, we and our service providers may automatically collect:

• IP address

• Browser type

• Device and operating system details

• Approximate location

• Pages viewed

• Referral URLs

• Shopping cart activity

• Cookies and tracking data

• Website usage analytics

2. How We Use Your Information

We use personal information to:

• Process payments

• Fulfill orders

• Arrange shipping and provide tracking

• Manage returns and refunds

• Respond to customer inquiries

• Improve website performance and user experience

• Prevent fraud and maintain security

• Comply with legal, tax, and accounting obligations

With your consent, we may also send:

• Promotional emails

• Product announcements

• Special offers

• Store updates

You may unsubscribe at any time using the link in our emails. Essential order‑related messages will continue to be sent.

3. How We Share Information

StabiliFlex™ does not sell personal information.

We may share necessary information with:

• Shopify

• Payment processors

• Shipping carriers

• Fulfillment partners

• Email service providers

• Customer support platforms

• Analytics and marketing tools

• Website security services

• Professional advisers

These partners receive only the information required to perform their services. We may also disclose information when required by law or during a business transfer (e.g., merger, sale, reorganization).

4. Shopify

Our online store is powered by Shopify. Shopify processes information required to operate our store, complete transactions, prevent fraud, and provide its services.

Shopify may process or store information in Canada, the United States, or other countries where it or its service providers operate.

For more details, please review Shopify’s Privacy Policy.

5. Cookies and Tracking Technologies

We use essential, preference, analytics, and marketing cookies to:

• Operate the website

• Remember your cart

• Save your preferences

• Measure traffic and performance

• Support advertising (when enabled)

You may manage cookie preferences through our cookie banner or your browser settings. Disabling essential cookies may affect checkout functionality.

6. International Processing

Some service providers may process or store information outside Quebec or Canada. Information stored in another country may be subject to that country’s laws.

We use safeguards and service providers designed to protect personal information in accordance with applicable regulations.

7. Data Retention

We retain personal information only as long as reasonably necessary to:

• Complete orders

• Provide customer support

• Prevent fraud

• Resolve disputes

• Enforce agreements

• Meet legal, tax, or accounting requirements

When information is no longer required, we take steps to securely delete or anonymize it.

8. Data Security

We use reasonable technical, administrative, and organizational measures to protect personal information from unauthorized access, loss, misuse, disclosure, or alteration.

No electronic system can guarantee absolute security. If a privacy incident creates a serious risk of harm, we will take appropriate action and provide any legally required notifications.

9. Your Privacy Rights

Depending on applicable law, you may request to:

• Access your personal information

• Correct inaccurate information

• Withdraw consent

• Request deletion of certain information

• Obtain your information in a portable format

• Unsubscribe from marketing communications

• Submit a privacy complaint

We may need to verify your identity before processing a request. Some requests may be limited by legal or fraud‑prevention requirements.

10. Children’s Privacy

Our website is not directed toward children under 14 years of age. We do not knowingly collect personal information from children under 14 without parental or guardian consent.

11. Third‑Party Websites

Our website may contain links to third‑party websites. StabiliFlex™ does not control their content or privacy practices. Please review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services, technology, or legal obligations change. The updated version will be posted on this page with a revised date.

13. Privacy Questions and Complaints

The StabiliFlex™ Privacy Officer handles all privacy‑related questions, requests, and complaints.

Privacy Officer: StabiliFlex™ Privacy Officer Email: info@stabiliflex.com Response time: 24–48 business hours