Frequently Asked Questions

StabiliFlex™ Frequently Asked Questions

Find answers to common questions about your StabiliFlex™ knee brace, including shipping, returns, refunds, order tracking, and customer support.

Where Do You Ship?

We currently ship within Canada only. Additional destinations may be added in the future.


How Long Does Shipping Take?

Orders are typically processed within 1–3 business days. After shipment, estimated delivery is 7–15 business days.

Delivery may take longer during holidays, severe weather, busy periods, or for remote locations.


Is Shipping Free?

Yes. We offer free tracked shipping within Canada on all orders.


How Can I Track My Order?

Once your order ships, you will receive a confirmation email containing your tracking number.

Tracking information may take 24–72 hours to update.


Can I Change or Cancel My Order?

Contact us as soon as possible if you need to change or cancel your order.

We will do our best to assist you before processing begins. Changes and cancellations cannot be guaranteed after an order has been processed or shipped.


What Is Your Return Policy?

You may request a return within 30 days of delivery.

The product must be unused, unworn, in its original condition, and returned in its original packaging.

Please review our Return & Refund Policy for complete eligibility requirements and instructions.


How Long Do Refunds Take?

After your return is received, inspected, and approved, your refund will be issued to the original payment method within 10 business days.

Your bank or payment provider may require additional processing time.


What If My Order Arrives Damaged or Defective?

Contact us as soon as possible, preferably within 48 hours of delivery.

Please include:

  • Your order number

  • Clear photos of the product

  • Clear photos of the packaging

Our support team will review the issue and provide an appropriate solution.


Is My Payment Information Secure?

Yes. Payments are processed through Shopify's secure and encrypted payment system.

StabiliFlex does not store your complete payment card information.


How Can I Contact Customer Support?

Email: info@stabiliflex.com Response time: 24–48 business hours Support hours: Monday to Friday, 9:00 AM to 5:00 PM ET