Terms of Service

Welcome to StabiliFlex. These Terms of Service govern your access to our website and your use of our products and services. By using our website or placing an order, you agree to these Terms.

If you do not agree with these Terms, please discontinue using our website.


1. Eligibility

By placing an order, you confirm that:

  • You have reached the age of majority in your province or territory.

  • You have the legal capacity to enter into a binding agreement.

  • The information you provide is accurate, complete, and current.


2. Acceptable Use

You may not use our website for any unlawful or prohibited activity, including:

  • Violating applicable laws or regulations

  • Committing fraud or unauthorized transactions

  • Infringing intellectual property rights

  • Uploading malicious software or harmful code

  • Interfering with our website's security or operation

We may restrict access or cancel orders connected to fraudulent, abusive, or unlawful activity.


3. Product Information

We make reasonable efforts to provide accurate product descriptions, images, colours, sizing information, prices, and specifications.

Colours and appearance may vary slightly depending on your screen settings.

We may correct errors, update information, or discontinue products when necessary. These changes will not affect orders already accepted unless we contact you and provide an appropriate solution.


4. Product Use

Our knee support is intended for general support and everyday movement.

Information provided on our website is not medical advice and does not replace advice from a qualified healthcare professional.

Stop using the product if it causes pain, irritation, numbness, or unusual discomfort. Consult a healthcare professional if you have an injury, medical condition, or concerns about using the product.


5. Orders

All orders are subject to product availability and payment approval.

We may cancel or limit an order because of:

  • Product unavailability

  • Incorrect pricing or product information

  • Suspected fraud or unauthorized activity

  • Errors affecting the order

If we cancel an order after payment has been collected, we will issue a full refund to the original payment method.


6. Pricing and Payments

Unless otherwise stated, all prices are displayed in Canadian dollars (CAD).

Applicable taxes and any shipping charges will be shown before you complete your purchase.

By placing an order, you authorize our payment provider to charge the total amount displayed at checkout.

Payments are processed through secure third-party payment providers. StabiliFlex does not store your complete payment information.


7. Promotions and Bundle Offers

Discounts, promotional codes, and bundle offers are subject to the conditions displayed at the time of purchase.

Promotional offers may have expiration dates, product restrictions, or quantity requirements.

If part of a bundle is returned, the refund may be adjusted based on the regular price of the product kept by the customer.

Promotional offers cannot be combined unless clearly stated.


8. Shipping

We currently ship within Canada only.

Orders are typically processed within 1–3 business days. Estimated delivery after shipment is 5–12 business days.

Delivery estimates may be affected by weather, remote locations, holidays, or carrier disruptions.

These Terms do not limit any delivery rights available under applicable consumer-protection laws.

Please review our Shipping Policy for complete information.


9. Returns and Refunds

Eligible products may be returned within 30 days of delivery.

Return eligibility, shipping costs, damaged products, cancellations, and refund processing are governed by our Return & Refund Policy.

Nothing in that policy limits any rights provided by applicable Canadian consumer-protection laws.


10. Intellectual Property

Website content, including our branding, logo, text, graphics, design, videos, and product images, is owned by or licensed to StabiliFlex.

You may not copy, reproduce, modify, sell, publish, or distribute this content without written permission, except where permitted by law.


11. Customer Content

If you submit a review, photo, testimonial, or other content, you confirm that:

  • The content is truthful and accurate.

  • You own the content or have permission to share it.

  • The content does not violate another person's rights.

  • The content is not unlawful, misleading, defamatory, or harmful.

You grant StabiliFlex a non-exclusive, worldwide, royalty-free licence to use, reproduce, and display the submitted content for business and marketing purposes.

You may contact us to request the removal of your content.


12. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, and other store functions.

These services may have their own terms and privacy policies. StabiliFlex is not responsible for third-party websites that we do not control.


13. Disclaimer of Warranties

We aim to keep our website available, secure, and accurate. However, uninterrupted or error-free access cannot be guaranteed.

Nothing in these Terms excludes legal warranties or consumer rights that cannot be waived under applicable law.


14. Limitation of Liability

To the extent permitted by law, StabiliFlex will not be responsible for indirect or consequential losses resulting from the use of our website or products.

Where permitted by law, our total liability related to an order will not exceed the amount paid for that order.

This section does not limit liability or consumer rights that cannot legally be excluded.


15. Privacy

Our collection, use, and protection of personal information are explained in our Privacy Policy.

By using our website, you acknowledge that you have reviewed that policy.


16. Events Outside Our Control

We are not responsible for delays caused by events outside our reasonable control, such as severe weather, natural disasters, carrier disruptions, government actions, labour disputes, supply interruptions, or internet outages.

We will make reasonable efforts to communicate significant delays and provide assistance.

This section does not remove any rights provided under applicable consumer-protection laws.


17. Governing Law

These Terms are governed by the laws of the Province of Quebec and the applicable federal laws of Canada.

Customers also retain any mandatory rights provided by the laws of their province or territory.


18. Changes to These Terms

We may update these Terms when our services, operations, or legal obligations change.

Updates become effective when published on this page. Changes will apply to future website use and future orders.

Orders already placed remain subject to the Terms in effect at the time of purchase.


19. Contact Us

For questions about these Terms, contact:

StabiliFlex Email: info@stabiliflex.com Response time: 24–48 business hours